Do NOT purchase this item, or any HP item for that matter. Whilst they (HP) profess to be a ‘Global Company’ that offer Global warranties on their products, this is simply lip service.

If the product you purchase does in fact show blatant signs of a fault well within the warranty period and heaven forbid you seek to rely on their GLOBAL warranty, you will be most perturbed to discover GLOBAL warranty is code for:

I can see how the words global warranty take up less space on their website and guarantee booklets, but one could argue misleading and deception conduct under the Trade Practices Act, or the Sale of Goods Act.

I was further disgusted to be told that HP did not care that the faulty item was purchased for as a 70th birthday present for my Grandmother, telling me, the age of the customer is irrelevant! Excuse me….I remember a time that respect for our elders was freely given, and rightly so.

I was upset to hear that it took her 4 months of agonising to let me know it was faulty because she was worried I would be devastated that my gift to her didn’t work.

I will never again purchase from HP, and I would recommend all who read this think twice too.

Whether it be a camera, a laptop, a printer or any other item - the 12 month warranty will never guarantee you a new for used replacement (as confirmed by HP Management), but only a reconditioned model, which may also stop working after 3 months, leaving you with no recourse but to purchase another replacement item yourself.

HP further confirmed that if you purchase an item duty free whilst on holidays or away on business, the will insist the item be returned to the country of origin for repair or replacement at full cost to you the consumer (but they will return it to you free of charge! Wow - what a gesture of good will!)

No longer is the customer always right, corporate business no longer care about the consumer, or the quality of products, and why should they, once you pay out your hard earned cash they can wipe their hands clean of any customer service.

HP - Hopeless products.

Please purchase a camera from Sony, Canon, Casio or Kodak.

Two things about HP they are just about to stop manufacturing cameras and will in future be re-badging someone elses so you might as well in future buy the someone else's and cut HP out.

The second thing is that I live in Spain and here most products have to come with a manufacturers 2 year guarantee and this includes cameras and printers. I had a problem with a 6 month old HP printer and on ringing them (in India) I was told that my serial number indicated that my printer was 14 months old and out of warranty. This was despite the manufacturing date on the printer showing it had been made 1 month before I bought it and the model of printer having only been released by them 2 months before that. After many frustrating phone calls I eventually got the problem sorted FOC to me. My advice is to persevere to get your consumer rights and then not to buy any future HP products.

I too have had a belly full of HP. Wish I had known what their customer service was like before I invested in a Laptop with them. It's not been working more times than it has over the past 4 months and the hours spent on the phone trying to get this sorted doesn't bare thinking about.

The laser mouse I purchased with it broke after 100 days and I was told they only guarantee them for 90 days. So they have about as much faith in their products as we all do!